For our business customers, Bulwee SRLs operates with a standard payment term of 30 days from the date of the sales invoice. If payment is not received within this period, the customer will be notified and given an additional 10 working days to make the payment. Failure to comply will result in a 5% late payment fee, which must be settled within 5 working days. Continued non-payment will lead to Bulwee SRLs taking legal action to resolve the dispute.

• ​Return Request

Customers may return goods by submitting a return request within 30 days of receiving the goods. The return request must include:

• • A completed return request form available on our website or through our customer service.
  • Supporting photos of the product if the return is due to damage, inaccuracies, or other issues not specified in this policy.

• Approval and Return Process

Once the return request is reviewed and approved, the customer will receive instructions on how to return the product. Returns without prior approval will not be accepted.

• Refunds

Approved returns will be refunded within 14 days of receiving the returned goods. Refunds will be processed using the original payment method.

Bulwee SRLs offers a warranty on all products for a period of 12 months from the date of purchase. This warranty covers manufacturing defects and does not cover damage caused by misuse, accidents, or normal wear and tear.

• Shipping Options

We provide EXW (Ex Works) shipping and DDP (Delivered Duty Paid) based on customer requirements. For DDP, logistics costs will be included in the product price. Alternatively, if the customer prefers to pay for shipping separately, Bulwee SRLs will manage the shipping process on their behalf.

• Delivery Time

Estimated delivery times will be provided at the time of purchase. Customers will receive shipping information to monitor their shipment.

• Shipping Cost

Shipping costs for DDP will be calculated based on the selected shipping method and the destination. These costs will be displayed at checkout.

• Scope of Liability

Bulwee SRLs' liability for any product sold is strictly limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products, delays in delivery, or any breach of this policy.

• Exclusion of Indirect Damages 

Under no circumstances shall Bulwee SRLs be responsible for:

• • Loss of Profits: Any loss of business revenue, profits, or anticipated savings.
  • Loss of Business: Any loss or damage to reputation or goodwill.
  • Loss of Use: Costs related to downtime or inability to use the product.
  • Third-party Claims: Any claims made by third parties against the customer.
    
    
• Direct Damages

Our maximum liability for direct damages shall not exceed the total amount paid by the customer for the product in question. Direct damages include, but are not limited to:

• • Product Replacement or Repair Costs: Costs directly associated with repairing or replacing the defective product.
    
    
• Force Majeure

Bulwee SRLs shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, natural disasters, strikes, wars, civil unrest, and interruptions in supply chains.

• Legal Recourse
  

In case of a dispute that cannot be resolved through our standard procedures, the customer agrees that the maximum liability of Bulwee SRLs will not exceed the purchase price of the product, and any legal proceedings will be governed by the laws of Italy and the European Union.

• Amendments
  

Bulwee SRLs reserves the right to amend this Limitation of Liability clause at any time. Any amendments will be communicated to customers via our website and will take effect immediately upon posting.

This sales policy and any contractual or non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Italy and the European Union. This includes compliance with the following directives and regulations:

• • Consumer Rights Directive (2011/83/EU): Establishes the rights of consumers within the EU, including the right to withdraw from contracts and receive clear information about products and services.
  • General Data Protection Regulation (GDPR): Provides guidelines for the protection of personal data and privacy of individuals within the EU.

• • Sale of Goods Directive (2019/771): Sets the standards for the sale of goods to ensure they conform to the contract and are of satisfactory quality and performance.

• Jurisdiction

Any disputes arising out of or in connection with this sales policy, including any questions regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Italy.

• Alternative Dispute Resolution

Before seeking legal recourse, Bulwee SRLs encourages customers to attempt to resolve any disputes through our internal dispute resolution process. If the dispute cannot be resolved internally, the parties may consider mediation or arbitration as an alternative to litigation.

• Compliance with International Standards

Bulwee SRLs adheres to international standards, including the United Nations Convention on Contracts for the International Sale of Goods (CISG), to ensure fair and equitable trade practices.

• Severability

If any provision of this sales policy is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be deemed to be severed from the policy and the remaining provisions shall continue in full force and effect.

This comprehensive clause ensures that both Bulwee SRLs and its customers have a clear understanding of the legal framework governing their transactions and provides a structured approach to resolving disputes.

This sales policy is designed to comply with the following EU regulations:

• Consumer Rights Directive (2011/83/EU): Provides comprehensive protection for consumers, including the right to information and withdrawal from distance and off-premises contracts.
• General Data Protection Regulation (GDPR): Ensures the protection of personal data and privacy for individuals within the EU.
• Sale of Goods Directive (2019/771): Ensures that goods sold to consumers are in conformity with the contract.

In the event of a legal dispute, the customer agrees to:

• Initiate legal proceedings within the jurisdiction of the Italian courts.
• Accept the legal process in accordance with Italian law and applicable EU regulations.

• Understand that Bulwee SRLs' liability is limited to the terms specified in this policy.
  

Bulwee SRLs reserves the right to modify this sales policy at any time. Any changes will be communicated to customers via our website and will take effect immediately upon posting.

Bulwee SRLs is committed to providing excellent customer support. Customers can reach us through:

Email: Info@bulwee.com

Subject email: Sales Policy -[Your Company name]

We aim to respond to all inquiries within 24 hours.